I'm often asked, "What's the secret to providing outstanding customer service?"  My answer is always the same, "Build your Business to Customer Loyalty".  This is my number one customer service secret, and is by far the most important one.
 
Many years ago, while being mentored by my father, he taught me to "get to know your customers, talk to them at every opportunity, remember their names and take a genuine interest in their needs and concerns".  In short, make them feel special.

At Slessor Pontiac Buick GMC we continue to operate by that simple tradition.  We are honoured to have been selected for the 2009 Best Customer Service in Grimsby Award by our many loyal customers for three consecutive years.  Your confidence and support throughout our 54 years of business has been our success.

We are facing challenging times in the automotive business and are reminded each day of the true value of loyal customers.  In addition to the Best Customer Service Award, our customers voted us best Grimsby Body Shop and best Used Car Dealer.  We are truly grateful for this recognition.

It has been a pleasure to serve you and I extend my personal gratitude and appreciation to my entire staff for their dedication and outstanding efforts to providing service excellence and exceptional customer satisfaction. These very special people continue to stand by my side, untiringly providing that simple "Smile to the Customer".  We look forward to the challenges of 2010 and strengthen our commitment to serving the Grimsby Community for years to come.

Robert E.C. Slessor
President